Policies
Care about Privacy? So do we.
Above all, we completely respect your privacy!
We will never sell, share or give out any personal information such as names, addresses or phone numbers to anyone … EVER. We do not participate in information exchanges with any other websites or companies.
That’s our privacy policy. Pure and simple.
RWS Shipping, Return and Exchange Policy
Here at Rain Water Solutions your satisfaction is our top priority. We have in place specific guidelines to ensure a quick and easy return and exchange process.
Unless otherwise agreed in writing, all shipments are F.O.B. shipping Point. Rain Water Solutions will determine the point of origin of shipment, the method of transportation, and the routing of shipment. All freight charges are the sole responsibility of the purchaser. Purchasers requesting shipment by a method other than that of Rain Water Solutions’ selection will be billed for any additional charges incurred. Rain Water Solutions, when possible, will attempt to make shipments by the routing requested by the purchaser, but makes no guarantee. All added accessories fees will be charged to the customer. (i.e. residential, lift-gate, re-consignment.) If you need any added accessories please call us and we will do our best to add these at our prices so you are not charged at the carriers public rates.
It is most important that you inspect the package at the time of delivery.
- Ask the freight carrier for a copy of the delivery receipt.
- Record the freight company’s name and trailer number so we may track the order back to our vendor or warehouse.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.
If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the order, note the damages, and contact us at 1-919-835-1699 or info@rainwatersolutions.com. We may be able to replace damaged pieces.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 1-919-835-1699 for further instructions on how to process your return. If there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our Customer Service hours are 9 a.m. to 4 p.m. (EST) Monday through Friday.